As businesses far and wide reel in from the adverse impacts of COVID-19 and brace themselves for what is expected to be another challenging year, Gege Gatt reveals to MaltaCEOs.mt that his London-based AI enterprise, EBO, is on track to enjoy a year of unprecedented growth.
“EBO is set to double in size both in terms of headcount and revenues when compared to 2022,” Mr Gatt says when asked about his forecast for the coming year.
“We’re expanding the sectors we focus on, and subsequently creating more differentiated Intellectual Property. Our AI solution in healthcare is now internationalising to multiple territories, and so, we’re enjoying new challenges around compliance, legislation, and culture,” he continues.
A leader in customer engagement automation, EBO helps local and foreign enterprises appertaining to a multitude of industries master said practice through AI technology, Big Data, and Machine Learning.
The company’s services have been enjoyed by entities such as healthcare giants, financial institutions, and iGaming enterprises, with clients ultimately benefitting from increased customer satisfaction, smaller workloads, and more personal interactions.
Looking to the future, Dr Gatt acknowledges that the envisioned growth is set to “create more complexity,” although this doesn’t worry him.
“Blessings and burdens are not mutually exclusive, so we’re ready for all 2023 will bring along,” he says.
Before relishing next year’s success, however, Dr Gatt is intent on tackling the challenges facing him at present – chief of which is the fact that “no decision has a straightforward answer.”
“The easy questions never make it to me as my team would have handled those. So, my personal challenge is the difficulty of making the right decisions without much supporting data,” he reveals.
To tackle this, Dr Gatt has made it a point to resort to pure logic – an essential element of his company’s work. So, “rather than letting [himself] get paralysed by this lack of structure,” he “created a sound decision-making process” which helps him guide the business forward.
Dr Gatt forecasts EBO’s 2023 growth with confidence – although getting to a position where he can safely do so has not been a walk-in-the-park…
Like many business leaders across the globe, the EBO CEO acknowledges the importance of skilled and motivated human capital; the issue lies in acquiring it.
“EBO’s biggest challenge remains in consistently identifying, and aggressively recruiting the smartest, uber-motivated people we can afford. Then, we must give these people something clear to believe in, something bigger than their job to work toward,” he says.
This perfectly lines up with one of the most important lessons this past year has taught Mr Gatt – the fact that, effort, as admirable as it might be, is not the point in business. Impact is; and nothing will drive employees to leave an impact quite like real motivation and a clear goal.
“Impact is the only thing that sets the winning businesses apart. And winning is hard. Indeed, it’s supposed to be hard. Your first attempts will never work and it’s going to take a lot out of you, but energy is an asset we can always find more of,” he concludes.
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