Malta has been quick off the mark to embrace AI, even going as far as to launch a national AI strategy for the island to become a global leader in the field. One local AI start-up that has fast made a name for itself is EBO.
Founded in 2017 by Gege Gatt, EBO set out to address a known gap in the market: that of automating human communication at scale to improve customer care services. The EBO system combines the powerful tools of deep learning, natural language processing, and data analytics to collect and interpret conversational big data.
“EBO doesn’t merely sell AI technology, it provides a promise around deep organisational transformation,” explains Dr Gatt in the latest issue of iGaming Capital.
“However, if people lack the appropriate mindset to change work practices, digital arrangements will simply magnify the existing flaws. That’s why we work closely with our clients to help them accelerate their transformation through the vector of technology. This has been our consistent founding goal.”
The result of EBO’s system is an ultra-advanced chatbot that helps businesses personalise and streamline online dialogues with their customers, thereby providing an innovative and cost-effective alternative to timeconsuming traditional customer service models.
In a few short years, EBO has grown into a leading AI Virtual Agent company in the market with a team that spans six countries and brings together some of the brightest minds in the digital field with deep experience in healthcare, iGaming, and financial services.
This forms part of a wider feature carried in the latest edition of iGaming Capital.
She was previously Head of Marketing and Public Relations at the Malta-headquartered law firm.
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