Smart Technologies COO Manuel Aquilina on why it pays to engage managed IT services

Recruiting, training, and managing an in-house IT department is a major headache that can drain energy and resources away from core business operations.  

But outsourcing part or even all IT requirements to expert providers at Smart Technologies Ltd can reduce costs, improve security, provide peace of mind, and make financial forecasting much, much, easier, attests STL Chief Operations Officer Manuel Aquilina.

Mr Aquilina is responsible for overseeing STL’s managed services team, amongst other duties. 

He said Smart Technologies’ managed services agreements can be used to give a helping hand to in-house IT departments, add expertise and specialized know-how, or replace in-house teams altogether. 

STL’s managed services packages offer businesses 24/7 proactive monitoring which means they identify problems earlier, resolving them before they can become an issue, minimising downtime.  

Smart Technologies’ managed services include a deep toolbox of features.  

From unlimited assistance with technical issues and analysis of faults affecting systems to software patch management, 24/7 specialised monitoring software, and cyber security monitoring and protection.

What are the benefits of STL’s managed services?

Here, Mr Aquilina provides a breakdown on why it pays to outsource such services:

Cost savings: STL’s clear and simple pricing model structure allows customers to forecast their expenses accurately and clearly. 

This means there are no unwelcome surprises at the end of the month or quarter.

Expertise: Signing up for Smart Technologies’ managed services gives you access to a team of ITIL 4 certified experts specialised across various areas including; desktop and servers support, network support, data back-up and recovery, cybersecurity, and cloud services support

Scalability: STL’s packages are also easily scalable which means Smart Technologies can be there with you as your business grows. 

STL has a proven track record of helping companies transition through their IT needs.   

So, whether your business has fluctuating workloads or is subject to seasonal demands, managed IT services help companies scale their IT infrastructure based on their changing requirements. 

Cyber Security: STL invests in advanced security tools to protect clients’ IT systems and data to provide business continuity. With a team focused on security,  STL’s personnel are there to provide peace of mind to MSP clients.  

Focus on core business: Signing up to Smart Technologies’ managed IT services helps companies focus on their core business activities, rather than worrying about IT issues and infrastructure management. 

Who needs managed services?

“Any business that needs IT as part of its operations can benefit from our managed services and this can be seen in the variety of STL’s clients,” Mr Aquilina said.    

He adds that Smart Technologies Ltd has “all sorts of clients for its managed services, from those that want to outsource the responsibilities of an entire IT department to those who have a specific task to pass on, or those who need expertise and support in one area of their IT infrastructure”.  

From highly regulated industries like banking and financial services to hospitality, SMEs, and retail, Smart Technologies’ managed services client list is varied. 

“No client is too large or too small to benefit from managed services.”  

What have clients said?

Luke Baldacchino, Group IT Manager at Hyatt Regency Malta said that “thanks to STL’s managed services, we have minimised downtime and kept our IT operations running smoothly”. 

Stephan Strijbosch, a Director and certified public accountant at ADD Professional Services Ltd said STL’s managed services had provided effective solutions to meet their needs.  

“Smart Technologies have maintained a high standard of service throughout our engagement with them.  We trust them completely with our IT needs, and they always provide us with effective and timely solutions for our issues”.

Andrew Zammit, Director at consumer electronics provider Astral also highly recommends the service.  

“Thanks to Smart Technologies’ Managed Services, all our IT issues are resolved seamlessly. Our staff revert to STL directly with any IT-related issue through a simple ticketing system. Smart Technologies always respond in a timely manner resolving any issue professionally and efficiently. We highly recommend their services.”

Thinking about outsourcing all or part of your IT requirements? You can learn more about Smart Technologies Ltd’s managed services and other products and services here.